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Invidia Foods Pty Ltd (ABN 59 629 635 365) (“Invidia Foods”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information and how you can contact us about your personal information or a privacy concern.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

1. Personal information we may collect

Depending on your dealings with us, we may collect personal information such as:

• your name

• business or company name

• job title

• email address

• telephone number

• business or postal address

• details relating to enquiries, orders or business dealings with us

• communications and correspondence with us

• other information you voluntarily provide to us.

Our website does not currently provide online purchasing, customer accounts or website enquiry/contact forms.

We do not collect credit card details, account passwords or online payment information through this website.

2. How we collect personal information

We may collect personal information when you:

• contact us directly by telephone or email

• communicate or do business with us

• purchase products or services directly from us outside the website

• deal with us as a customer, supplier, distributor, contractor or business partner

• provide information to us in connection with our products or services

• otherwise provide information directly to us.

Where reasonable and practicable, we collect personal information directly from you.

3. Website information and cookies

When you visit our website, certain technical information may be collected automatically by our website platform or technology service providers.

This may include information such as:

• IP address

• browser type

• device type

• general or approximate location

• pages viewed

• referring website

• date and time of access

• general website usage and performance information.

Our website may use cookies and similar technologies to operate correctly, maintain security, understand website usage and improve website performance.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

4. How we use personal information

We may use personal information to:

• respond to enquiries and communications

• provide information about our products and services

• process and administer business transactions conducted directly with us

• manage relationships with customers, suppliers, distributors, contractors and business partners

• provide customer service and support

• manage our business operations

• maintain business and administrative records

• improve our website, products and services

• communicate information relevant to our business relationship with you

• protect our business, systems and legal rights

• comply with legal and regulatory obligations.

We will only use personal information for purposes reasonably connected with the reason it was collected, or otherwise as permitted or required by law.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

• our employees and authorised representatives

• contractors and professional advisers

• IT, website hosting and technology service providers

• logistics, freight and distribution providers

• suppliers and other service providers involved in our business operations

• government authorities, regulators or law enforcement agencies where required or authorised by law.

We do not sell personal information.

6. Overseas processing and third-party services

Our website and business systems may use third-party website hosting, technology, analytics, communications or other service providers.

Some of these providers may store or process information outside Australia.

The locations in which information is stored or processed may vary depending on the service provider, its infrastructure and the services being used.

Where Australian privacy laws apply, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

Third-party service providers are also subject to their own privacy policies and data-handling practices.

7. Third-party websites

Our website may contain links to websites or services operated by third parties.

Invidia Foods is not responsible for the privacy, security, content or data-handling practices of third-party websites or services.

We recommend reviewing the privacy policy of any external website or service you choose to use.

8. Direct marketing

Where permitted by law, we may use personal information to communicate with you about products, services or business information that may be relevant to you.

You may ask us at any time to stop sending you direct marketing communications by contacting us or using any unsubscribe method provided in the communication.

We will action unsubscribe requests within a reasonable period and in accordance with applicable law.

9. Storage and security

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical business records and may be maintained using third-party technology or service providers.

While we take reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Retention of personal information

We retain personal information only for as long as reasonably necessary for our business activities, legal obligations, record-keeping requirements or the purpose for which the information was collected.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where appropriate and permitted by law.

11. Access and correction

You may request access to personal information we hold about you or ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances, we may refuse access where permitted by law. If we do so, we will generally provide you with the reason for the refusal.

12. Privacy enquiries and complaints

If you have a question, request or complaint about how we handle your personal information, please contact us:

Invidia Foods Pty Ltd
ABN 59 629 635 365
13–15 Malua Street
Reservoir VIC 3073
Australia

Email: enquiries@invidiafoods.com.au
Phone: (03) 9462 6422

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We will review privacy enquiries and complaints and respond within a reasonable period.

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13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

The current version of this Privacy Policy will be published on our website together with the date it was last updated.